So many things in this world are becoming more and more expected: encores at a concert, wifi in a hotel room, and a gratuity on a restaurant bill. If one of these are not met, are they grounds for arrest?
Leslie Pope and John Wagner experienced just that during the happy hour at Lehigh Pub in Bethlehem, Pa. The couple tallied a total of $73 before the mandatory 18% gratuity. However, Lesli and John were less than impressed with their service. The couple complained that they had to get their own silverware, napkins, soda refill and the food took about an hour to arrive.
The couple attempted to pay the bill, minus the $16 mandatory gratuity. The bartender accepted the payment, but choose to call the police for skipping out on the tip.
“I understand that, you know, we didn’t pay the gratuity, but it was a gratuity, it wasn’t something that was required,” said Wagner.
In North America a gratuity is so expected and etched into the eating out ritual that it starts to become the sole means of compensation for servers. As I’ve never had to do it myself (I’d probably make a horrible server anyway), I was shocked to learn that servers have to tip-out to other staff even if they get stiffed on the tip. This is essentially making the server pay to work.
Is the system broken?
Should tips always be included in the price of food, like in Australia?
Is this just a stubborn couple who can’t play by the rules?


Calan
November 23rd, 2009 at 12:29 am
I’m a server and yea if someone stiffs you on a bill you still have to tip out at the end of the night. It really REALLY sucks. But If I were giving bad service and I knew it then I would let it slide but when I do my job well it really erks me when people just cheap out because they can even if the service WAS great and they even say so…
bruin
November 23rd, 2009 at 7:29 pm
how was the tip mandatory? it was only 2 people. i thought tips were mandatory when it’s a party of 6 or more (than automatic 18% /+)
Adam A.
November 24th, 2009 at 12:53 pm
I have been serving for years, and I have both sides to the story. Yes, unfortunately we do have to tip out to the support staff (bussers, hosts, kitchen, expos) whether we are left a tip or not, but that shouldn’t influence you decision to tip.
I am definitely of the mind set that a tip is deserved not mandatory. Unfortunately, many people, especially young ones in the industry, feel that it is a right and are mad when they don’t get one. I am a firm believer in tipping for service received. There have been many instances where the service has been shit and I don’t leave anything. Just because I know their pain doesn’t mean that I shouldn’t ignore their lack of skill or ability!
If you insist on going into this industry, you better be good, and don’t feel that every table owes you. You need to earn what you are tipped, you don’t get tipped for just showing up!